"After the firmware update, Swimmo watch doesn't respond. I tried to reset the watch, but that doesn't work. The green led is flashing, no response from the watch tapping or otherwise."
If the green light on the back is flashing and your watch is unresponsive, this means that the firmware update didn't finish properly and firmware is temporarily corrupted. Don't worry - the update process simply needs restoring.
- below 1% (iPhone) to approx. 2% (Android) - edge cases only
Why is this happening:
The firmware update is the process which erases current firmware and installs a completely new one to the watch. It is comparable to reinstalling your operating system on your computer. This process is critical and needs to finish properly.
Reported cases of this issue may be a result of:
- using your phone heavily while your watch was still updating,
- skipping the update process in the middle,
- turning the phone/screen off during the update (Android only),
- using Internet heavily or "hot spot" feature (as both Internet and Bluetooth usually share the same communication antena in your phone).
What to do next:
We released numerous improvements to reduce the risk of firmware update being interrupted. We are constantly gathering feedback and improving firmware update process to make the experience better even in edge cases mentioned above. The fix to this problem is simply initiating the update process again, as described below.
Please follow these steps:
- Please charge your watch for at least 2 hours as the battery may be nearly empty
- Make sure to update your mobile app to the latest version (Android or iOS).
- Be sure to have stable Internet access (firmware needs to be downloaded).
- Please force close your app (Android or iOS instructions).
- Open your Android or iOS app and simply reconnect.
- Your watch firmware should restore.
If the app didn't connect to watch...
- First, please check that your phone is configured correctly for Bluetooth Low Energy (Android checklist / iOS checklist).
- Second, make sure that the watch is properly advertising.
If the above doesn't help, please feel free to contact us.