Android phones
First, please install the “nRF Connect for Mobile” mobile app on your Android phone. Once installed, open this app, and select the “Scan” option. The action you take next will depend on the results of this scan.
- If the “Swimmo” or “Swimmo (Boot)” device(s) are displayed, you should be all fine to connect with your watch via Swimmo app.
- If you do NOT see the “Swimmo” or “Swimmo (Boot)” device(s) available, please reset the watch until you see your device on this list (rescan if necessary).
- If the above still doesn't help, make sure to follow all Bluetooth requirements for Android and retry via Swimmo app.
iPhones
First, please install the “Lightblue Explorer" mobile app on your iPhone. Once installed, open this app, and select the “Scan” option. The action you take next will depend on the results of this scan.
- If the “Swimmo” or “Swimmo (Boot)” device(s) are displayed, you should be all fine to connect with your watch via Swimmo app.
- If you do NOT see the “Swimmo” or “Swimmo (Boot)” device(s) available, please reset the watch until you see your device on this list (rescan if necessary).
- If the above still doesn't help, make sure to follow all Bluetooth requirements for iOS and retry via Swimmo app.
If your issue persists despite following the troubleshooting above, we are here to help, so please don't hesitate to contact us.