Technical Issues, Troubleshooting

Articles related to hardware and software issues.

When connecting I got "Pairing Rejected" message on Bluetooth devices list (Android only)

Bluetooth & connectivity

Updated on March 19, 2019
I experience issues with syncing, what should I do? Bluetooth connectivity and app requirements for Android phones

Bluetooth & connectivity

Updated on March 19, 2019
I experience issues with syncing, what should I do? Bluetooth connectivity and app requirements for iPhone/iOS

Bluetooth & connectivity

Updated on March 19, 2019
When connecting, I get "Authorization key incorrect" message in Swimmo app

Bluetooth & connectivity

Updated on March 19, 2019
How to verify that watch is properly advertising over Bluetooth?

Bluetooth & connectivity

Updated on March 19, 2019
How to pause/end my training?

Software self-service

Updated on March 19, 2019
How to reset the watch to factory settings?

Software self-service

Updated on June 26, 2019
What to do if my watch is unresponsive?

Software self-service

Updated on March 19, 2019
How do I update the Swimmo watch firmware?

Software self-service

Updated on February 26, 2019
How to restore the Swimmo watch firmware?

Software self-service

Updated on March 19, 2019
What to do if my history seems to disappear from Swimmo app?

Software self-service

Updated on March 19, 2019
What to do if MapMyFitness or Strava is not posting my workouts?

Software self-service

Updated on March 19, 2019
Can I share my results on Facebook?

Software self-service

Updated on February 26, 2019
Is my watch vibrating properly? Why can't I feel it?

Software self-service

Updated on February 26, 2019
The charger doesn't seem to work

Hardware self-service

Updated on March 19, 2019
Can I buy a replacement charger?

Hardware self-service

Updated on February 26, 2019
What should I do if the Swimmo battery seems to drain too fast?

Hardware self-service

Updated on May 28, 2019
What should I do if the buckle is opening on its own?

Hardware self-service

Updated on February 26, 2019
What should I do if I experience other issues with the watch?

Hardware self-service

Updated on February 26, 2019

Technical Issues, Troubleshooting

When connecting I got "Pairing Rejected" message on Bluetooth devices list (Android only)

I experience issues with syncing, what should I do? Bluetooth connectivity and app requirements for Android phones

I experience issues with syncing, what should I do? Bluetooth connectivity and app requirements for iPhone/iOS

When connecting, I get "Authorization key incorrect" message in Swimmo app

How to verify that watch is properly advertising over Bluetooth?

How to pause/end my training?

How to reset the watch to factory settings?

What to do if my watch is unresponsive?

How do I update the Swimmo watch firmware?

How to restore the Swimmo watch firmware?

What to do if my history seems to disappear from Swimmo app?

What to do if MapMyFitness or Strava is not posting my workouts?

Can I share my results on Facebook?

Is my watch vibrating properly? Why can't I feel it?

The charger doesn't seem to work

Can I buy a replacement charger?

What should I do if the Swimmo battery seems to drain too fast?

What should I do if the buckle is opening on its own?

What should I do if I experience other issues with the watch?